Jackson Kayak Limited Manufacturer’s Warranty (All boats)

This warranty applies to all Jackson Kayak® boats that are sold new or as “demos” (each a “JK Kayak”), subject to the exceptions listed below.

  1. What does this warranty cover? This warranty covers substantial defects in materials and workmanship in the hull and outfitting components of your JK Kayak, subject to the exceptions and requirements listed below.
  2. What is not covered by this warranty?
    • This warranty does not cover any problems resulting from abuse, misuse, commercial use, or ordinary wear (such as, for example, abrasions, chipping or color fading), or from failure to use or care for the JK Kayak in accordance with instructions furnished.
    • This warranty does not cover products sold “as is” or without warranty, or JK Kayaks that have been altered structurally or that have been subjected to stresses beyond the physical limits of the boat’s material.
    • This warranty is the exclusive statement of your rights with respect to any defects in the JK Kayak you have purchased, and this limited warranty supersedes any other express warranty or statement, written or oral, made in connection with your purchase. This warranty excludes any consequential or incidental damages or expenses resulting from any defect in your JK Kayak. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
    • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  1. Who is this warranty for? This warranty is for the original retail purchaser or for subsequent owners.
  1. How long does this warranty last? This warranty lasts for three (3) years from the original date of purchase of the JK Kayak from an authorized dealer(unless the JK Kayak was sold as a “demo”, or if you are not the original owner, in which case the warranty period begins when the boat is first shipped from Jackson Kayak). Any implied warranties under applicable state law are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
  1. What will Jackson Kayak do under this warranty?   Jackson Kayak will repair or replace (at its option) the hull and/or outfitting components, based on the applicable warranty year, as follows:
  • JK Kayak Hull:
    • First Year of Warranty: We’ll replace or repair the hull for free (or we’ll replace the complete boat for 20% of the current MSRP), and you cover shipping costs.
    • Second Year of Warranty: We’ll replace or repair the hull for 20% of current boat MSRP (or we’ll replace the complete boat for 40% of the current boat MSRP), plus shipping.
    • Third Year of Warranty: We’ll replace or repair the hull for 30% of the current boat MSRP (or we’ll replace the complete boat for 60% of the current boat MSRP), plus shipping.
    • If a model has been discontinued and we chose to replace it, we will substitute the most comparable model from the current model lineup.
  • JK Kayak Outfitting Components:
    • Certain branded components are covered by the warranty of component manufacturer. You may obtain a copy of any such warranties by contacting warranty@jacksonkayak.com, or calling (931) 738-4800.
  • Other JK Kayak Outfitting Components:
    • First Year of Warranty: Free replacement, and you cover shipping costs.
    • Second Year of Warranty: Replacement at 30% of current MSRP, plus shipping.
    • Third Year of Warranty: Replacement at 60% of current MSRP, plus shipping.
  1. What Costs will I be responsible for? For a covered warranty repair or replacement, you will be responsible for paying the applicable percentage of MSRP (as noted above), as well as all shipping costs to and from our manufacturing facility or such other place as we may designate.
  1. How do I obtain warranty service?   Please note that you will need your proof of purchase as the original consumer purchaser to submit a warranty claim, if you are the original owner. To make a claim, please use the online warranty submission form below. If you are not able to submit the form below, please call us at (931) 738-4800. We may require that you provide photos or return the product to us at your cost.

This warranty applies to USA and Canada purchases only. Jackson Kayak’s international warranties are handled directly through our overseas distributor and dealer networks. Their warranties may vary from ours, check with your local dealer for more information.

  1. If your boat is deemed as defective, and replaced under warranty we will ask (once your boat is built and ready to ship) that you take the defective boat out of commission by drilling a minimum of 10 half inch sized holes in the bottom down the length of the hull and send the picture in to warranty@jacksonkayak.com. This is only for liability & safety purposes to ensure the lives of all future Jackson paddlers. Once we receive conformation that your boat has been destroyed your replacement will ship out.